Hotel Management System

Introduction

At Grand Luxe Hotel, your privacy is treated with the same care as our guests. This Privacy Policy explains in detail what information we collect when you use our website and services, how we use it, how we protect it, and the rights you have over your personal data. By using our website, making a reservation, or subscribing to our newsletter, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to deliver our services:

Account Information

Your full name, email address, phone number and country when you register for an account or make a reservation.

Reservation Details

Check-in and check-out dates, number of adults, children and rooms, along with any special requests you share with us.

Newsletter Data

Your name (optional) and email address, if you choose to join our exclusive mailing list.

Usage Data

Anonymous information about how you browse our website — pages visited, time spent and referring pages.

2. How We Use Your Information

Processing reservations — confirming your bookings, preparing itineraries and arranging payment via our concierge.

Communication — sending booking confirmations, e-tickets and important updates about your stay to your registered email.

Personalised service — remembering your preferences and special requests so every stay feels unmistakably yours.

Marketing (with consent) — sharing tailored offers, announcements and exclusive experiences through our newsletter.

Improving our website — analysing anonymous usage patterns to make the experience smoother and more intuitive.

Security — protecting our website, guests and staff against fraud and unauthorised access.

3. Cookies & Tracking

Our website uses essential cookies to keep you signed in and remember your session. We may also use analytics cookies to understand how our website is used. These cookies never store sensitive personal information such as passwords or payment details.

Essential

Session management, login state and security. Required for the website to function.

Analytics

Anonymous statistics that help us improve page performance and content.

Preference

Remember your choices for a more personalised browsing experience.

4. Data Sharing & Disclosure

We respect your data and never sell, rent or trade your personal information to third parties. We only share data in the following limited circumstances:

Service providers — trusted partners such as email delivery services who process data strictly on our behalf.

Legal requirements — when disclosure is required by law, regulation or valid legal process.

Business protection — to protect the rights, property or safety of Grand Luxe, our guests and our staff.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction:

Passwords are never stored in plain text — they are irreversibly hashed before saving.

Access to personal data is restricted to authorised personnel only.

Data is transmitted over secure, encrypted connections.

Sensitive documents such as e-tickets are stored outside public access where possible.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy — including legal, accounting and reporting requirements. Reservation records are kept for the duration required by hospitality regulations; newsletter subscriptions are kept until you unsubscribe.

7. Your Rights

You have the following rights over your personal data:

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements.

Right to Opt-Out

Unsubscribe from our newsletter or marketing communications at any time.

8. Third-Party Services

Our website may contain links to third-party services such as Google Maps and embedded content. These services operate under their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated date shown above. Continued use of our website after changes constitutes acceptance of the revised policy.

Questions?

Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your data, our team is at your disposal.

Contact Page Back to Home

Privacy Policy